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ABOUT US

Headsets Pro is the #1 choice of customers. We offer the World's Finest communications headsets, great prices, great selection and great value.

 

Headsets pro is a wholly-owned business of V & G Enterprises, LLC and is one of the country’s leading Factory Authorized Independent Plantronics Inc., Equipment Distributors.

 

WHAT MAKES PLANTRONICS BETTER? 

Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products.

Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic "One small step for man" transmission from the moon in 1969.

Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers.

WARRANTIES & RETURNS

While we can't guarantee that every product we ship arrives in perfect condition, we can make sure problems are handled quickly and painlessly. In most cases, warranty fulfillment is managed by the manufacturer. Headsets Pro provides no warranty other than the warranty offered by the manufacturer on the product.

DOA Returns

If a product arrives Dead On Arrival (DOA), contact our Customer Service Dept. immediately by e-mail or call 1.800.464.6124 and request a Return Authorization Number and indicate that you are returning a defective item.

Replacement products will be sent upon receipt of the defective product. If desired, we will send replacement product at your normal Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received.

Non-DOA Returns

  • NO open box returns for non-DOA products. Product box must be clean and undamaged, with no usage marks of any kind. If product was shipped to you double-boxed, it must be returned double-boxed.
  • Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them. A re-box fee may be charged if box is not returned in sellable condition.
  • Customers have 15 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
  • There will be a restocking fee of 20% on returns resulting from customer error.
  • Configured products cannot be returned.
  • Credit will be applied to your account when the product is received.
  • Replacement product will be sent upon receipt of product. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received.
  • Customer is responsible for freight costs when returning product.
  • Product will be returned to customer should it be found in other than sellable condition.
  • Product that is discontinued/obsolete from the supplier does not qualify for a return.

CONTACT INFORMATION

Office Hours - Monday thru Friday 10 AM ET - 4 PM ET.

 

Email inquiries to this addresses is answered Mon-Fri, 10:00 am to 4:00 pm
 

Customer Service: info@HeadsetsPro.com

Telephone

Direct: 770.251.4248

Toll Free: 1.800.464.6124

Fax: 678.827.0950

Postal Mail

V & G Enterprises LLC

90-F Glenda Trace

Suite 151
Newnan, GA 30265

 

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SALES TAX

We are required by law to charge sales tax on orders shipped to states in which V & G Enterprises LLC has operations. At the current time, that includes the state of Georgia.

 

SAFE & SECURE ONLINE SHOPPING

You can feel safe shopping with Headsets Pro. We protect your privacy and security. Your financial information is protected with industry-leading security and fraud prevention systems.

  • We use industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process.

  • SSL encrypts credit card numbers by scrambling the data into a format which can only be read by an authorized processor.

PAYMENT OPTIONS - 4 CONVENIENT WAYS TO ORDER

We offer you the option of completing your order online, fax, mail or telephone.

  • Payments can be made by credit card, check/debit card, check/money order or PayPal.

  • Please contact us for additional instructions on ordering by telephone, fax or mail.

  • Mailed orders can be paid by credit card, check or money order. Checks and money orders must clear before the order will be shipped.

  • Prices and specifications subject to change without notice.

Pay by Credit Card, Check/Debit Card or PayPal

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We accept the following methods of payment:

 

American Express, Discover Card, MasterCard, Visa and PayPal 

 

Order Cancellations 

 

All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been shipped a restocking charge will be incurred. Shipping charges are nonrefundable.

 

Pricing

 

Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

 

SHIPPING INFORMATION

We ship all orders as quickly as possible by UPS, FedEx or Motor Freight within the Continental U.S. unless otherwise specified. Our goal is to process all orders within 24 hours of receipt and to have your order shipped within 48 hours of receiving it.

  • Many orders go out the same day they are received!
  • Please provide a valid street address for delivery. 
  • UPS or FedEx cannot deliver to P.O. Box addresses.

Shipping Rates

  • Shipping rates are calculated in the shopping cart using the integrated UPS shipping calculator and are based on the items in the shopping cart, weight and shipping destination.

Shipping Time

  • The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year.
  • Customers should expect around a 3-5 business day delivery time.

Damaged Merchandise

Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received for freight damage. If your item (s) is damaged during transit, contact us immediately. Claims must be made within 3 days.

Shortages & Errors

  • Claims for shortages and errors must be made within 3 days after receipt of merchandise.

Disclaimer

Prices and availability subject to change without notice. Coffee Espresso Pro.com is not responsible for any typographical errors. Specifications subject to change without notice. It is assumed that you have read and understood our policies before you place your order.

 

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